FINANCES:
Cintocare is a Cash-Free Facility
Please note: Cash payments are not accepted.
Accepted payment methods include:
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EFT (Electronic Funds Transfer)
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Debit or Credit Card
Your Hospital Account:
Cintocare Hospital will submit your account electronically to your medical scheme after discharge.
For any account-related queries, please contact our Debtors Department:
📧 debtors@cintocare.com
Your hospital bill may include the following:
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Accommodation: Use of general, specialised, or private units
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Theatre Time: Billed per minute for time spent in the operating theatre
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Theatre Medication & Instrumentation: Medication and equipment used during surgery
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Prosthesis: Where applicable
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In-Hospital Pharmacy: Medication and consumables used during your stay
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Take-Home Medication (TTO): Medication provided at discharge
If your medical aid does not cover the full cost of your care or rejects the claim, our Debtors Department will contact you.
You are responsible for any shortfall or outstanding amount not paid by your medical aid.
Private Patients:
Private (self-paying) patients are required to pay a full deposit of the estimated cost on admission.
Please note: This is only an estimate, not the final amount.
Payment options: EFT or Debit/Credit Card only
Special Cases:
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Embassy Staff: Must provide a letter from the embassy confirming a guarantee of payment
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SANDF Staff: Must submit a valid letter of authorisation
Admission Process:
To streamline your admission:
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Complete the Patient Admission Form in advance
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Email the completed form to: patients@cintocare.com
Requesting a Cost Estimate:
To request a cost estimate before admission, please contact our Bed Bookings Department:
📧 bookings@cintocare.com
Case Managers:
Our Case Managers are qualified nurses who:
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Liaise with your medical aid
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Monitor and manage your clinical case
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Provide updates and advocate on your behalf
For any questions about medical aid coverage:
📧 case.managers@cintocare.com
📞 +27 12 945 3000
Additional Accounts:
Please note: You may receive separate invoices from private service providers not included in the hospital account. These may include:
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Doctors and specialists
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Pathology (blood tests)
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Radiology (X-rays and scans)