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PATIENT INFORMATION
 

Medical aid companies require you to notify them about hospitalisation before admission.​

Accommodation

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Your medical aid will require the following information from you:

 

  • Your Speciliast’s name and practice number

  • Your GP’s name and practice number

  • The hospital’s name and practice number

  • The date of admission and procedure

  • The surgery is planned with the ICD10 codes (description of your diagnosis) and the RPL codes (description of the procedure you will undergo).

Request the following from your medical aid:

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  • Your hospitalisation authorisation letter from your Medical aid

  • The maximum benefits applicable

  • Any exclusions that might be applicable

  • Whether you need to arrange a procedural or a non-DSP provider co-payment to the hospital on admission

  • The prosthesis limit (if relevant)

WHAT TO BRING ON THE DAY OF ADMISSION:


On the day of admission, make sure you have the following with you:

Identification

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  • Driver’s license, ID document or passport.

  • Medical aid card and authorisation number and authorisation letter

  • Names and contact numbers of family members or friends.

  • Referring doctor’s name and contact number.

Personal

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  • Comfortable clothing or sleepwear, socks and slippers.

  • Toiletries, such as toothbrush, toothpaste.

  • Please do not bring any valuables to the hospital.  The hospital does not take responsibility for the loss of any valuables. 

  • Glasses/ contact lenses 

  • Walkers, crutches, hearing aids or dentures.

  • A list of previous ospitalisation, illnesses, operations and allergies.

  • Radiology images and reports, if applicable.

  • All current medication in their original packaging indicating dosages and schedules. Please make sure that you provide this to your nurse.

  • You will receive a free set of earphones with admission.

PATIENTS RIGHTS:

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  • Complete confidentiality

  • Access your medical records

  • Be involved in all treatment decisions and/or request another opinion

  • Caring, empathetic and courteous hospital staff

  • Receive accurate health education about your diagnosis and treatment in a manner that you can understand

  • Enter into discussion with your treating team about
    end-of-life wishes

  • Be treated in a safe, clean and organised facility

  • Receive a timely response to your request for services

  • Have your pain treated

  • Be made aware of guidelines of our facilities

  • Know the names of our hospital staff

  • Be kept updated with all costs related to your condition

  • Be provided with all relevant and appropriate information prior to providing consent

  • Refuse any treatment and/or leave the hospital against medical advice

  • Be provided with a quotation should you be a private patient

  • Sensitivity regarding your physical, emotional, and psychological needs

  • Have your cultural and spiritual values and beliefs respected – provided it is in your best interest medically

  • The respect of your personal privacy and dignity,
    without prejudice

  • Make your complaint known to staff and management

  • Complain without recrimination

  • Take your complaint to an external governing body should we not resolve it to your satisfaction

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