top of page
131313.png
fb icon.png
insta icon.png
TKZ_BC_EDIT (10).jpg

PATIENT INFORMATION
 

Most medical aid providers require pre-authorisation before hospital admission. It is essential that you notify your medical aid ahead of time to avoid delays or unexpected costs.

Accommodation

​

Information Your Medical Aid Will Require:

 

  • Your Speciliast’s name and practice number

  • Your GP’s name and practice number

  • The hospital’s name: Cintocare

  • Hospital practice number : 0922900

  • The date of admission and scheduled procedure

  • ICD-10 codes (diagnosis description)

  • RPL codes (procedure description)

What to Request from Your Medical Aid:

​

​Please request the following from your medical aid provider:​

​

  • A formal hospitalisation authorisation letter

  • Confirmation of your maximum benefits

  • Details of any exclusions that may apply

  • Information on any required co-payments, including:
    - Procedural co-payments
    - Non-DSP (Designated Service Provider) hospital co-payments

  • Applicable prosthesis limit (if relevant to your procedure)

WHAT TO BRING ON THE DAY OF ADMISSION:
 

Please ensure you bring the following items with you on the day of admission:

Identification & Documentation

​

  • Driver’s license, ID document or passport.

  • Medical aid card and authorisation number and authorisation letter

  • Names and contact numbers of family members or friends.

  • Referring doctor’s name and contact number.

Personal Items

​

  • Comfortable clothing or sleepwear, socks and slippers.

  • Basic toiletries (e.g., toothbrush, toothpaste)

  • Glasses or contact lenses, if applicable

  • Walkers, crutches, hearing aids or dentures.

  • A list of previous hospitalisations, illnesses, surgeries, and known allergies

  • Radiology images and reports, if available

  • All current medication in their original packaging indicating dosages and schedules. Please make sure that you provide this to your nurse.

  • You will receive a free set of earphones with admission.

  • Important: Please do not bring any valuables to the hospital. Cintocare cannot accept responsibility for any lost or stolen items.

PATIENTS RIGHTS:

​At Cintocare, your rights as a patient are respected and protected. You have the right to:
 

  • Complete confidentiality regarding your medical condition and personal information

  • Access your medical records

  • Be actively involved in all treatment decisions, and to request a second opinion if desired

  • Be cared for by professional, empathetic, and courteous hospital staff

  • Receive clear, accurate health education in a language and manner you understand

  • Discuss your end-of-life preferences with your care team

  • Be treated in a safe, clean, and well-organised facility

  • Receive timely responses to your service needs

  • Have your pain properly assessed and treated

  • Be made aware of hospital policies and guidelines

  • Know the names and roles of staff involved in your care

  • Be kept fully informed of all costs related to your care and treatment

  • Receive complete and appropriate information before giving consent

  • Refuse treatment and/or leave the hospital against medical advice

  • Request a written quotation if you are a private (self-paying) patient

  • Receive care that is sensitive to your physical, emotional, and psychological needs

  • Have your cultural and spiritual beliefs respected—provided they do not compromise your medical care

  • Have your personal privacy and dignity upheld at all times

  • Express concerns or complaints freely, without fear of recrimination

  • Escalate a complaint to an external regulatory body if unresolved internally

bottom of page